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Customer Support

Customer Support The Town's Half Marathon eStore
Method of Payment: We accept MasterCard, VISA and American Express cards as forms of payment. Our web site encrypts your login and credit card information in transit.

Order Notification: Customers receive an email order acknowledgement as well as a shipping notification. You may also check your order status by clicking the "My Account" button at the top right of the page.

Contact Information: If you need to contact us for any reason, please email Racegear@Brandinc.com or call Customer Support. We are available Monday-Friday 8:00 AM 5:00 PM PST. After hours you may leave a message and a representative will return your phone call the next business morning.

FAQ: Frequently Asked Questions

How do I find the status of my order?
All eStore customers can view the status of their current and past online orders by signing in and accessing the Order Status area on the website. To reach the Order Status area click on "Order Status" located in the upper right hand corner of the page. Should you need additional help, you can e-mail our Customer Support at Racegear@Brandinc.com or call us toll free at 844-517-8855. Please include your last name, your billing address, zip code and order number (if you have it) to aid in locating your order. Our customer service is available from 8:00 AM - 5:00 PST Monday through Friday.

Shipping Charges for Orders:
Shipping fees are non-refundable. Customers are responsible for the return postage or shipping fees. Unfortunately, we cannot refund original shipping charges unless an error occurred on our part when shipping your order. If an item was damaged or sent in error, the shipping charge will be credited back to your original form of payment.

Duties and Taxes on International Orders:
Duties and taxes are non-refundable. Unfortunately, we cannot refund original duties and taxes unless an error occurred on our part when shipping your order. If an item was damaged or sent in error, the duties and taxes will be credited back to your original form of payment.
Exchanges:
Returns are handled as a separate transaction and are not applied toward new orders. Please place a new order online or with Customer Support. Customers are responsible for all merchandise, shipping and taxes on new orders.

How do I change the address for an order?
During the checkout process, you will be given the option to enter a shipping address that is different than your billing address.

Is it safe to use a credit card? Is your site secure?
Yes. Our site is equipped with Secure Socket Layer technology. If you access the eStore using a secure browser such as Safari or Internet Explorer, the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection during transmission process.

May I order if I live outside of the United States?
Please e-mail Customer Support at Racegear@Brandinc.com or call us toll free at 844-517-8855 to place an order outside of the US.

I have a suggestion. How can I communicate that to you?
Please e-mail Customer Support at Racegear@Brandinc.com or call us toll free at 844-517-8855 to provide your suggestions.

Are shipping charges and sales tax included in the pricing?
Shipping charges and sales tax, if applicable, are not included in the pricing. Your shipping fees are dependent on the selected shipping method and the sales tax depends on the final destination of your order as indicated by the shipping address.
Email: Racegear@Brandinc.com

 

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